Product information
The Experience
Frequently Asked Questions
Let's answer some of your burning questions
How long will it take to receive my order?
Orders are usually delivered within 3 - 5 working days from date of order.
Our customers will receive tracking updates as the order progresses through the fulfillment process, you may expect an update within 2 working days of order confirmation, then further updates with a link through which you may track your order to delivery.
How long does it take for my order to be collected by the Courier?
Orders are shipped out Mondays to Fridays, excluding weekends and Public Holidays.
Your order may be dispatched within 1 - 2 working days. Should your order remain outstanding after 3 working days, do feel free to contact our Customer Services department on (010) 541 2448 for assistance.
Do you ship internationally (outside South Africa)?
Yes, we ship internationally, all our international orders are shipped via DHL.
Our orders are shipped within 1 - 2 working days excluding South African public holidays. Delivery may take up to 7 - 14 days dependent on customs clearance.
Please note, custom duties and taxes may apply and are the responsibility of the recipient.
The item I ordered is now out of stock, what can I do?
While we strive to ensure our stock is accurate, certain stock items may be recalled for various reasons and we may not be able to fulfill your order.
Our team will then be in contact to offer alternative colorways or SKU’s for your convenience.
How can I amend my order?
Orders may not be changed or amended once shipped.
For assistance with making amendments on your order before it is shipped, please contact our Customer Services on (010) 541 2448 for assistance.
Can I cancel my order?
Orders may not be canceled once shipped.
For assistance with canceling your order before it is shipped, please contact our Customer Services on (010) 541 2448.
Kindly note, refunds may take up to 7 - 10 working days to be processed, please allow up to 36 hours for the funds to reflect in your account once processed.
There is a defect on my shoes, can I return them?
If something is not quite right with your order, you may contact us within 30 days of delivery for our team to assist in rectifying your order.
Please contact our Customer Services on sandton@avenuexchange.co.za or call (010) 541 2448 for prompt assistance.
Can I return and exchange my order?
You may return any item from an order within 30 days of purchase for an exchange, given that:
- Each item is in original condition
- Each item is unworn
- Each is unwashed
- Each item contains no damage
A R100 courier fee applies on the return of items for exchanges.
Alternatively, you may return eligible items to any of our retail stores at no charge.
Once your item(s) has(have) been received, they will be assessed and actioned as due, please allow 3 - 5 working days for delivery of exchange items.
How long does it take to process my refund?
Refunds are processed within 7 - 10 working days to the original method of payment used at checkout.
Please allow up to 36 hours for the funds to reflect in your account.
Payflex and PayJustNow customers’ funds may be credited to their respective payment gateways. For further information, customers may feel free to contact our Customer Services on (010) 541 2448.