SHIPPING & DELIVERY INFORMATION

HOW WILL YOU SEND MY AVENUE EXCHANGE PRODUCTS TO ME? 

We use reputable South African couriers for all of our deliveries. Every parcel that leaves our office has a tracking number which we can use to track the progress of that parcel effortlessly. When a parcel is booked out with our couriers, our system automatically updates your order with your tracking number and notifies you either by email or sms. 

Once your parcel is with our couriers, you will also get regular updates about your delivery so that you can prepare for it's arrival, and your order tracking notification will contain a link which you can use to query your delivery at any given time. 

I'VE JUST PLACED MY ORDER. WHEN CAN I EXPECT DELIVERY? 

Shipping times do vary slightly depending on your delivery address. We typically deliver within 2-3 working days anywhere in South Africa, but occasionally parcels may have slightly longer delivery times because your location is in an outlying area. If you haven't received your order after 4 days, please get in touch with us on info@avenueexchange.co.za or call us on . 

WHEN DO YOU DELIVER?

Our couriers only deliver during weekdays between 8am and 5pm. We don't deliver on Weekends, or Public Holidays. It's best for you to give us the address where you'll normally be located between 8am and 5pm during the week.